📦 Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
To start a return, please contact us with your order details.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
💔 Damaged or Broken Items
If your item arrives damaged, please contact us within 48 hours of delivery.
Kindly provide clear photos of:
- The damaged item
- The packaging
We will offer a replacement or a full refund.
🎨 Custom Orders
Custom-made or personalized items are non-refundable and cannot be returned, unless they arrive damaged or defective.
💳 Refunds
Once your return is received and inspected, we will notify you.
If approved, your refund will be processed to your original payment method (such as PayPal). Processing times may vary depending on your payment provider.
⏱ Processing Time
Refunds are typically processed within a few business days after receiving the returned item.
❌ Non-Returnable Items
We do not accept returns for:
- Custom or personalized orders
- Used or damaged items (not due to shipping)
📬 Contact Us
If you have any questions about returns or refunds, please contact us and we will be happy to assist you.
❤️ Our Commitment
We take great care in creating and packaging each handmade ceramic piece. Your satisfaction is very important to us, and we will always do our best to resolve any issues quickly and fairly.